Terms And Conditions
These Terms and Conditions govern the use of services provided by Prime World Logistics Packers And Movers. By accessing our website, booking our services, or engaging with our team, you agree to comply with the guidelines mentioned below.
1. Service Booking
- All bookings must be confirmed through call, email, WhatsApp, or our official website.
- Customers are required to provide accurate information regarding the goods, location, and service requirements.
- Any last-minute changes may affect service charges or schedule availability.
2. Pricing and Payments
- Our service charges are calculated based on distance, volume of goods, labor requirements, packaging materials, and additional services requested.
- All payments must be made as per the agreed quotation.
- Advance payment may be required to confirm the booking.
- Taxes, tolls, parking, and other government or third-party charges are borne by the customer unless stated otherwise.
3. Customer Responsibilities
- Customers must ensure proper access to the premises for smooth loading and unloading.
- All fragile, valuable, or delicate items must be disclosed in advance.
- Customers should keep cash, jewelry, documents, and personal valuables with them. We do not transport such items.
- Any incorrect or incomplete information provided by the customer may affect the service quality or pricing.
4. Packing and Moving Process
- Packing materials and techniques will be used based on the type of goods.
- Prime World Logistics Packers And Movers is not responsible for damages arising from poor quality of items, pre-existing issues, or improper handling by the customer before packing.
- Customers must verify their items before and after loading/unloading.
5. Transportation
- Delivery time depends on distance, traffic, weather, and unavoidable circumstances.
- Prime World Logistics Packers And Movers is not liable for delays caused by roadblocks, natural calamities, political strikes, accidents, or reasons beyond our control.
- Customers must be present or ensure a representative is available during delivery.
6. Insurance
- Transit insurance is optional but recommended for long-distance moves.
- Insurance claims will be processed as per the terms of the insurance provider, not by Prime World Logistics Packers And Movers.
- We assist customers with documentation but are not responsible for claim approval or rejection.
7. Damages and Claims
- Any damage must be reported immediately upon delivery.
- Claims raised after goods are accepted and acknowledged may not be considered.
- Compensation, if applicable, will be based on the service agreement and inspection of the issue.
8. Storage Services
- Storage charges are applied daily, weekly, or monthly depending on customer requirements.
- Prime World Logistics Packers And Movers is not responsible for damage caused by natural disasters, fire, or incidents beyond reasonable control unless covered by insurance.
9. Cancellation and Refund
- Cancellation is allowed but may include a cancellation fee.
- Advance payments are non-refundable if services are canceled at short notice or after the crew has been dispatched.
- Refunds, if applicable, will be processed within the standard timeline.
10. Prohibited Items
- The following items are not allowed for shifting:
- Explosives, chemicals, hazardous materials
- Perishable goods
- Jewelry, cash, or valuable documents
- Illegal or restricted items
11. Website Usage
- Content on our website is for informational purposes only.
- Copying, redistribution, or misuse of our content, images, or branding is not permitted without written permission.
12. Modification of Terms
Prime World Logistics Packers And Movers reserves the right to update or change these Terms and Conditions at any time without prior notice. Continued use of our services constitutes acceptance of the latest version.